This Privacy Policy describes how ninezeronineapparel.com collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail support@ninezeronineapparel.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor GoDaddy.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor GoDaddy. 
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Customer support information
  • Purpose of collection: to provide support to you optimize your customer experience in our Site.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor GoDaddy. 
  • Personal Information collected: Name, email address, and phone number, or additional information as needed.

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use GoDaddy to power our online store. You can read more about how GoDaddy uses your Personal Information here
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.You can also opt-out of Google Analytics here.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location)

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by clicking below:

• FACEBOOK 
• GOOGLE 
• BING 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor GoDaddy uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• categories of information sold;
• information about your use of the Site, your purchases, and the email address associated with your purchase
• instructions on how to opt-out of sale;
• ninezeronineapparel.com does NOT  sell the information of minors (under 16) and do not obtain affirmative authorization;
• There is no financial incentive to sell  your information.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see GoDaddy'sGDPR Whitepaper.

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us by emailing support@ninezeronineapparel.com.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

First and foremost, we DO NOT sell your personal information.   However, when you visit or interact with our sites, services,  applications, tools or messaging, we or our authorized service providers  may use cookies, web beacons, and other similar technologies to make  your experience better, faster and safer, for advertising purposes and  to allow us to continuously improve our sites, services, applications  and tools. Any personal information or data collected by these  technologies is used only by us or by our authorized service providers  on our behalf, and you always have full control over whether these  technologies work on your devices by visiting our Manage Settings to toggle them ‘on’ or ‘off’.  

You're in control 

Other than for those that are considered “essential” (more on  that below), if you do not wish to accept these technologies in  connection with your visit to or use of our sites, services,  applications, tools or messaging, you may visit our Manage Settings page, and may also exercise any of the additional options that are described below.   

What are cookies, web beacons and similar technologies 

These technologies are essentially small data files placed on  your computer, tablet, mobile phone or other device (“collectively, a  “device”) that allows us to record information when you visit or  interact with our websites, service, applications, messaging, and other  tools. Though often these technologies are generically referred to as  “Cookies,” each functions slightly differently, and is better explained  below:

Cookies: Cookies are small (often  encrypted) text files placed in the memory of your browser or device  when you visit a website or view a message. Cookies allow a website to  recognize a particular device or browser. There are several types of  cookies: 

• Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
   
• Persistent cookies are stored on your device in between  browser sessions, allowing us to remember your preferences or actions  across multiple sites.
   
• First-party cookies are those set by a website that is being  visited by the user at the time in order to preserve your settings  (e.g., while on our site).
   
• Third-party cookies are placed in your browser by a website,  or domain, that is not the website or domain that you are currently  visiting. If a user visits a website and another entity sets a cookie  through that website this would be a third-party cookie.
   

Cookies are used for a variety of purposes on our website. As an example, we use cookies to store information that allows us to present our site in  your local language, or prices in local currency. We also use cookies to  communicate data to our servers when you visit, allowing you to stay  logged in to your account during your visit or maintain the site  preferences you select. Preventing your browser from accepting 1st party  cookies will prevent the placement of some cookies that are classified  as “Essential”.

Web beacons: A web beacon (also called  “tracking pixels” or “image tags”) is a small file (most often a  transparent, 1x1 GIF file) that is loaded on our web pages. These pixels  may work in concert with cookies to collect information about your  visit, your web browser/device, browsing activity, or onsite behavior  and provide that information to service providers. Pixels are most  commonly used to collect anonymous traffic metrics (page visits, button  clicks, order completion) used to analyze site performance. 

Scripts: A script is a small piece of website  code placed on our websites to power customer service tools like live  chat, allow for the delivery of video tutorials in our help section, and  allow us to provide interactive experiences to visitors. They are also  used to collect data that we use for website analytics, or to provide  data on the effectiveness of our advertising. 

Similar technologies: Technologies that store  information in your browser or device utilizing local shared objects or  local storage, such as flash cookies, HTML 5 cookies, and other web  application software methods. These technologies can operate across all  of your browsers. In some instances, these technologies may not be fully  managed by your browser and may require management directly through  your installed applications or device. We do not use these technologies  for storing information to target advertising to you on or off our  sites.

What technologies do we use and why 

Our cookies, web beacons and similar technologies serve various  purposes, but generally they (1) are necessary or essential to the  functioning of our sites, services, applications, tools or messaging,  (2) help us improve the performance of or provide you extra  functionality of the same, (3) help us to serve relevant and targeted  advertisements, or (4) allow us to offer support tools that you utilize  to interact with our care guides:

Strictly Necessary or Essential: "Strictly  necessary" or “essential” cookies, web beacons and similar technologies  let you move around the website and use essential features like secure  areas and shopping baskets. Without these technologies, services you  have asked for cannot be provided. Please note that these technologies  do not gather any information about you that could be used for marketing or remembering where you've been on  the internet. Accepting these technologies is a condition of using our  sites, services, applications, tools or messaging, so if you utilize  tools that might prevent these from loading, we can't guarantee your use  or how the security therein will perform during your visit.

Performance: Performance technologies may  include first or third-party cookies, web beacons/pixels, and scripts  placed in order to gather information about how you use our website  (pages you visit, if you experience any errors, load times). These  cookies do not collect any information that could identify you and are  only used to help us improve how our website works, understand the  interests of our users, and measure how effective our content is by  providing anonymous statistics and data regarding how our website is  used.

Advertising: Advertising technology may  include first or third-party cookies, web beacons/pixels, and scripts  placed in order to gather information on the effectiveness of our  marketing efforts, deliver personalized content, or to generate data  that allows for the delivery of advertising relevant to your specific  interests on our sites, as well as third-party websites. We also utilize  3rd party service providers to assist us in delivering on the same  functions, which means that our authorized service providers may also  place cookies, web beacons and similar technologies on your device via  our services (first and third party cookies). They may also collect  information that helps them identify your device, such as IP address, or  other unique or device identifiers.

Support: Support technologies may include  first or third-party cookies, web beacons / pixels, and scripts placed  in order to provide tools for you to interact with our customer support  teams. This technology allows us to provide chat services, gather  customer feedback, and other tools used to support our visitors. Data  collected for these purposes is never used for marketing or advertising  purposes.

How to manage, control and delete these technologies 

You may manage certain cookies, web beacons and similar technologies we place by visiting our Manage Settings control panel. You may also visit our "Advertising Preferences" link in the footer of our webpages.

You may block cookies by activating the setting on your browser  that allows you to refuse the setting of all or some cookies. However,  if you use your browser settings to block all cookies (including  essential cookies) it may limit your use of certain features or  functions on our website or service. Unless you have adjusted your  browser setting so that it will refuse cookies, our system will issue  cookies as soon as you visit our site. Please note, as further described in our Privacy Policy, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings.  These settings are usually found in the 'options' or 'preferences' menu  of your internet browser. In order to understand these settings, the  following links may be helpful. Otherwise you should use the 'Help'  option in your internet browser for more details.

• Cookie settings in Internet Explorer
• Cookie Settings for Microsoft Edge
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

More information about cookies 

• Useful information about cookies, including information about deleting or blocking cookies, can be found at: https://www.allaboutcookies.org
   
• A guide to behavioral advertising and online privacy has been  produced by the internet advertising industry which can be found at: https://www.youronlinechoices.com
   
• The UK Information Commissioner's Office (ICO) cookie guide can be found on the ICO website:  https://ico.org.uk/your-data-matters/online/cookies/

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here.

Last updated: November 9, 2022.